Refund policy
30-Day Return Window
You have 30 days from the date of delivery to request a return or refund.
Eligibility
To be eligible, your request must be made within the return window and include your order number and a brief description (with photos, if applicable) of the issue.
How Returns Work
Because we work with an international fulfillment network, here's exactly how returns are handled:
- Damaged, defective, or wrong item received: Contact us at eng1nshopiing@gmail.com within 48 hours of delivery with photos of the issue. We will issue a full refund or send a free replacement — you will not need to ship anything back.
- Changed your mind (orders under $50): Contact us within 30 days of delivery. Since return shipping for lower-cost items typically costs more than the item itself, we'll issue a refund without requiring the item to be returned.
- Changed your mind (orders $50 and over): Contact us within 30 days of delivery. We'll provide a return address and instructions; once we receive the item in its original condition, we'll process your refund.
Refunds
Once your return or issue is approved, refunds are issued to your original payment method within 5-10 business days. Bank processing times may add a few extra days on top of that.
Non-Returnable Items
- Items marked as final sale or clearance
- Products damaged due to customer misuse after delivery
Exchanges
The fastest way to get a different item is to request a refund for your current order and place a new order for the item you want.
Questions
Contact us anytime at eng1nshopiing@gmail.com.